Should you find yourself in a situation where you wish to return one or more items - whether it is a cancellation or a complaint, we describe here how it works. Please note that the first part is general cancellation / return, while the second part deals with complaints.
You have the option to use our returns portal if you wish to cancel or complain about your purchase.
Contact us
Send us an email at support@lippa.dk or contact us via chat. Then state your name and order number and that you wish to exercise your right of withdrawal.
Send the package back to
Lippa ApS
Lucerne field 20
5260 Odense
ATT: Cancel "Order number"
Payment of return shipping
When you regret your purchase, you must cover the costs of returning the package yourself. We recommend that you return it as a parcel with GLS or Post Danmark.
The risk of a return shipment
You bear the risk when returning the product. Therefore, always send the package back with GLS or Post Nord as a package and not a letter. When you send it back as a package, you always get a tracking number so that you can track the package and at the same time seek compensation from GLS and Post Danmark if the package is lost or damaged during transport.
14-day right of withdrawal
You always have 14 days to cancel your purchase from the date you receive your package. It is important that you contact us within 14 days of receiving the package and inform us that you wish to cancel your purchase. The product must then be returned to us as soon as possible.
The product is returned in its original packaging.
It is important that you return the product in its original packaging and all original parts that came with it. If the product is not returned in its original packaging, if something is missing, or if something is damaged, this loss in value will be offset against the credit.
Refund
The amount will be refunded to the payment card used for the purchase. It usually takes 1-3 business days from the time we receive the product back to the time we credit the money. It usually takes 1-2 business days from the time we credit the money to the time it appears in your account again. If you have not received your money back within 7 business days, please contact us.
Complaint
If you find that your product is defective or has shortcomings, you can choose to file a complaint with us.
Contact us via email or LiveChat - include as much information as possible in your message, such as order number, title of the item and a detailed error description.
Do I have to pay to send a complaint back?
In the event of a complaint, we will cover the shipping costs. If you wish, you can ask for a return label to be sent to you that you can put on the package.
Who bears the risk when returning complaints?
If you have paid for and sent the product back yourself, you bear the risk of the return shipment. Therefore, always make sure to send it as a package with GLS or Post Danmark, so that you can get a tracking number and at the same time be insured if the package is lost or damaged in transit.
If you have been sent a return label from lippa.dk , we bear the risk of the return shipment.
How long can I advertise?
According to Danish law, you have a 2-year right of complaint from the time you receive the product. It is important that you complain as soon as possible and within a reasonable time from when you discover the fault.
If my product is defective, can I get my money back?
You cannot claim a refund if your product is defective. We will first attempt to repair the product or replace it with a new one.
How long does it take to process a complaint?
Some complaints can be assessed quickly, while others require a longer investigation. The typical processing time is 10-15 business days.
